User Agreement

User Agreement

Booking Terms and Conditions covering the usage of Tripwerkz.com (“Website”), a website owned by Tripwerkz Pte. Ltd. (Company Registration No. 202033307M), a company incorporated in Singapore, having its registered office at 33 Ubi Avenue 3, #07-21, Vertex, Singapore 408868 (“Tripwerkz”). By accessing and using this Website and our related websites, applications and content through a mobile device or desktop (collectively, the “Services”) you agree to be bound by this User Agreement (this “Agreement”). This Agreement (including the Privacy Policy) is a legally binding and enforceable contract that establishes the terms and conditions of use of our Services. This Agreement will remain in full force and effect while you use the Services. Please read and familiarise yourself with our Privacy Policy which is incorporated by reference into this Agreement. For purposes of this Agreement, “you” and “your” means you as the user of the Services.

General

Subject to the terms that specifically apply to the types of bookings set out in the respective sections below this section, the following terms in this section shall apply in general to bookings made with third party merchants (“Merchants”) through the Website.

Website Content

Tripwerkz makes its best efforts to ensure that all the information appearing on the Website is accurate and up to date. However, Tripwerkz shall not be liable for any errors and/or omissions and reserves the right to change this information at any time and without prior notice.

Credit Card Information

You must submit the information for a valid credit card when completing the credit card form. All care must be taken by you to ensure that the information provided in the credit card form is correct. Tripwerkz shall not be responsible for any incorrect information submitted.

To protect our customers' credit card from being used in fraudulent transactions, we conduct random checks by telephone call to verify purchases made via the Website. We may request for a photocopyof the credit card and a duly signed Credit Card Authorization Payment Form to detect and prevent any unauthorized use of your credit card. By using the booking services on the Website, you agree to cooperate and provide the necessary documents to Tripwerkz when the need arises.

For online payment, we require that the credit card holder be part of the traveling party. If payment is made via credit cards of persons not part of the traveling party, we require the credit card holder to authorize payment on behalf of traveling party/guest by completing and signing the Credit Card Authorization Form and returning the same to us via email or fax together with a photocopy of the front and back of the credit card.

Online bookings and purchases

In rare cases, when the Merchantis not able to honor your reservation due to overbooking, sudden increase of price or any other reasons, Tripwerkz will contact you at your email to make alternative arrangements, and we will endeavor to offer you the closest alternativeoption both in terms of price and standard. If you do not wish to proceed with any of the alternative options proposed to you, a full refund will be given to you for anypayment made.

Tripwerkzshall not be liable for any claims fornon-fulfillment or unsatisfactory fulfillment of products and services against anyhotel partners, tour operators, car hire companies, insurance companies and any other Merchant or service provider listedon the Website.

If you have selected to pay via prepayment mode, please note that the merchant name appearing on your credit card statement will be under the name of Tripwerkz.

Terms and conditions for cancellation/amendment of bookings and purchases may vary for each product and service. Please refer to the terms and conditions for each specific product or service on our booking form or payment form.

Cancellation Policy

By using the reservation service at the Website, you agree to abide by our Cancellation terms and conditions as specified on our Website Booking form and/or Payment form.

During holiday periods, festive seasons, special events and other peak seasons, cancellation may be subject to additional fees on top of the fees specified on the reservation order form or payment form without prior notice.These charges will be notified to you and borne by you accordingly. Cancellation of any bookings may or may not be allowed for bookings for the peak seasons stated above.

CertainMerchantsmay implement cancellation policies different from the standard policy specified on the reservation order form or payment form and may result in additional charges.These charges will be notified to you and borne by you accordingly.

All cancellations are subject to confirmation by Tripwerkz. If for any reason you do not receive a confirmation from us within 24 hours after submitting your cancellation notice, please re-submit your cancellation notice or email us atcustomerservice@tripwerkz.comfor assistance.

Amendment Policy

By using the reservation service at the Website, you agree to abide by our Amendment terms and conditions as specified on our Website Booking form and/or Payment form.

During holiday periods, festive seasons, special events and other peak seasons, additional amendment fees may be charged on top of the fees specified on the reservation order form or payment form without prior notice.These charges will be notified to you and borne by you accordingly. Changes to any bookings may or may not be allowed for stays during the peak seasons stated above.

Certain Merchants may implement amendment policies different from the standard policy specified on the reservation order form and may result in additional charges.These charges will be notified to you and borne by you accordingly.

All amendments are subject to confirmation by Tripwerkz. If for any reason you donot receive a confirmation from us within 24 hours after submitting your amendment notice, please re-submit your amendment notice or email us atcustomerservice@tripwerkz.comfor assistance.

Links

This site contains or may contain certain links to other websites. Such other websites, unless expressly stated, may not be operated by Tripwerkz. Tripwerkz neithermakesnor purports to make any representations (express or implied) whatsoever as to the contents and/or nature of the websites to which links may be provided on the Website. Any and all such links are provided purely for convenience. Tripwerkzshall not be held responsible under any circumstances and to the fullest extent permissible by law for any contents or any transactions carried outby you at anywebsite accessed throughlinks provided onthe Website. All interactions, transactions and/or communications engaged in by you with or via any website accessed via links provided on the Website are completely at your own risk and subject to, inter alia, the terms, conditions and policies of the respective websites as applicable. All amendments are subject to confirmation by Tripwerkz. If for any reason you donot receive a confirmation from us within 24 hours after submitting your amendment notice, please re-submit your amendment notice or email us atcustomerservice@tripwerkz.comfor assistance.

Refunds and Exclusion of Liability

Tripwerkz shall not be held liable for any claims for loss, damages or compensation whatsoever, regardless of the nature of any said loss, damages, or compensation due to any non-fulfillment of your purchase of a product or service. In such an event, Tripwerkz’s sole responsibility shall be to make a refund of all unutilized monies received from you for that purchase, subject to any prevailing terms and conditions, including without limitation, any processing, cancellation, and/or other charges applicable to refunds imposed by the provider of the relevant products and services from whom you have made a purchase through the Website.

Taxes and Fees

The charges made to your credit card may include tax charges and fees unless indicated otherwise. Thesecharges include an estimated amount to recover the amount we pay to the Merchantin connection with your booking which is required by law to be chargedby the Merchant. The amount of taxes paid to the Merchantin connection with your booking may vary from the amount we estimate and include in the charge to you. Any surplus of the charge for taxes and fees, if any, is a fee retained by Tripwerkz as part of our services fee to cover the costs of your reservation, including, but not limited to, customer service costs.

Other Conditions

All products and services sold via the Website, are, unless otherwise expressly specified, sold by us as an agent of one or more third party providers and distributors and you acknowledge the same in making any purchase via the Website. By placing bookings for the purchases of the products and services provided on the Website, a contract (the “Contract”) is deemed to have been made between yourself and the relevant Merchant. You agree, via your purchase of any products and services provided on the Website, to waive unconditionally and irrevocably any right to claim that any Contract is unenforceable in part or in full on the ground(s) that such Contract was made electronically. All products and services purchased through the Website shall not be challenged nor any refund or other compensation provided except in case of validly effected cancellations or changes and in all cases, subject to these terms and conditions. No purchases or transactions shall be made on the Website in any jurisdiction where any such transaction or purchase would be deemed or considered unlawful.

Merchants whose products and/or services may bepurchased or booked on the Website, or who provide certain products and services to you on behalf of or in association with such Merchants, may impose certain terms and conditions upon you and subject their sale of products and services to you via the Website to such terms and conditions. You agree to be bound by such terms and conditions and, by purchasing any products and services subject to any such third-party terms and conditions, waive any rights to challenge the validity or enforceability of such terms.

We are not and shall not be held liable for any claims in respect of any unsatisfactory or less satisfactory products or services provided by Merchantspurchased or booked on the Website, including but not limited to, airlines, hotels, tour operators, car hire companies, insurance companies, and other providers of products or services. Tripwerkz is not responsible for any loss or inconvenience in cases where orders may not be fulfilled due to overbooking or where any bookings are changed or transferred by a Merchantto another Merchant without prior notice as a result of the Merchant being overbooked. All products and services purchased through the Websitewill be processed by Tripwerkz during normal businesshours, subject to a minimum processing time and the specific terms and conditions applicable to the type of product or service purchased.

All prices quoted on the Website are subject to change without prior notice up to the point of receipt of full payment. Bookings are subject to availability and may attract booking fees and other charges such as compulsory gala dinners, and all such charges shallbe paid separately by you as and when required. Merchants ultimately providing travel services such as hotels, cars, packages or cruises- may reserve the right to amend or change the availability, prices, fare conditions and class of travel at any time without noticeand apply route restrictions and/or other conditions to anyproducts and/or services made available on the Website.

Tripwerkz shall not be liable where any itinerary or fare is no longer available in the system as a result of any disruption or glitch in the booking process.

Privacy

Your continuing, proceeding, or completion of any transactions via or through the Website, including any transactions initiated via the Website and subsequently completed via other means such as (without limitation) in-person or over the phone,shall be deemed to constitute your cognizance, acknowledgment, acceptance of and consent, as the case may be, to:

1. Tripwerkz's Privacy Policy;

2. Use by us and/or any distributors, providers and operators associated with us or providing products and services via the Website, of your personaldata and particulars and other user information provided to Tripwerkz in accordance with the terms and conditions of Tripwerkz's Privacy Policy; and

3. Transmissions and processing of your transactions throughthis Websiteand its affiliated websites and the respective operators of such websites, all or some of which may involve the transmission of, access to, or modification or adaptation for technical or formatting purposes of, your personal data and data relating to you over networks located in one or more countries.

We do not take any responsibility for and expressly exclude, to the fullest extent permitted by law, any liability for any unauthorised access to your personal data in the course of pre-processing, processing, post-processing, storing or archiving your personal data or particulars following your provision of such data to us via the Website. To review Tripwerkz's complete Privacy Policy, please click here.

User's Warranties

When making a booking through the Website, you warrant to give accurate, true and complete information to us including valid credit card details.

As a customer of Tripwerkz, you agree to accept email as a means of communication. Booking vouchers and confirmation of your booking shall be provided to you via email. In the event of any non-receipt of your voucher or an email confirmation of your booking, you will write to us at customerservice@tripwerkz.comto enquire on your booking status. Otherwise, Tripwerkz will NOT be held responsible for any incomplete booking order or irregular payment details.

When making a booking under prepayment mode, youauthorize Tripwerkz to make a payment on yourbehalf by using your credit card details submitted to usupon confirmation of your booking request or to re-submit a payment when the initial payment is not successful

Disclaimer

In some extreme circumstances, we may not be able to honor the booking confirmation for reasons beyond our control. These reasons may include but not limited to government regulations, environmental or natural disasters.

Tripwerkzshall exerciseits best efforts to ensure that all the information publishedon our website is accurate and up-to-date. Tripwerkzshall not be liable for any errors, omissions and reserves the right to change this information at any time and without notice.

Any payment or booking madeover the Internet may be subject to interruption, blackout or transmission delays.

Tripwerkz shall not be liable for any damages or losses of any kind arising from the usage of theWebsite's information or services.

In rare cases, when the Merchant is not able to honor your reservation due to overbooking, sudden increase of price or any other reasons, Tripwerkz will contact you at your email to make alternative arrangements, and we will endeavor to offer you the closest alternativeoption both in terms of price and standard. If you do not wish to proceed with any of the available options proposed to you, a full refund will be given to you for any payment made.

Indemnity

You hereby agree to defend, indemnify, and hold harmless to the fullest extent Tripwerkz, its parents, subsidiaries, and affiliates, and each of their respective officers, directors, employees, agents and advisors from and against any and/or all claims, liabilities, costs, demands, causes of action, damages and expenses including but not limited to attorneys’ fees and expenses, arising out of a breach by you or any user of your account of this Agreement or arising out of a breach of your obligations, representation and warranties under this Agreement.

No warranties

The Services are provided on an “AS IS” and “AS AVAILABLE” basis. Tripwerkz makes no warranty or representation and disclaim all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, security or reliability of the Services; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services; (iii) the deletion of, or the failure to store or to transmit, any information, documents and communications maintained for the purposes of the Services; and (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. To the maximum extent permitted under applicable law, we also DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

Limitation of Liability

Tripwerkz cannot predict when issues may arise with the Services. Accordingly, our liability shall be limited to the fullest extent permitted by applicable law, and under no circumstances will Tripwerkz nor any of its affiliates, subsidiaries, related entities, directors partners, officers, employees or agents shall be liable (directly or indirectly) in any way to you whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any direct or indirect economic or financial loss or damage (including loss of business, revenue, profits, goodwill, reputation, information or data) or consequential, special, indirect, exemplary, punitive or incidental damages howsoever caused or arising from any breach or failure of Tripwerkz to perform any of its obligations under this Agreement.

These limitations on our liability to you shall apply whether or not we have been advised of or should have been aware of the possibility of any such losses arising.

To the fullest extent permitted by applicable law, any dispute you have with any third party arising out of your use of the Services, including, by way of example and not limitation, any carrier, copyright owner or other user, is directly between you and such third party, and you irrevocably release us and our affiliates, subsidiaries, related entities, directors partners, officers, employees or agents from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Governing Law

Any dispute arising from the use of our services shall be governed by the laws of the Republic of Singapore and shall be legally binding on all parties.

All disputes, controversies, or differences arising out of or in connection with this Agreement shall first be attempted to be mediated and resolved internally between you and Tripwerkz (“Parties”). The Parties hereto agree to participate in the internal mediation in good faith. The disputes, controversies or differences shall be referred within seven (7) days to the Singapore Mediation Centre in the event the internal mediation does not work. The Parties agree to participate in mediation in good faith and undertake to abide by the terms of any settlement reached.

If the dispute cannot be resolved by mediation within sixty (60) days of the date that it is referred to mediation, then the dispute shall be submitted to the non-exclusive jurisdiction of the Courts of Singapore.

Miscellaneous

You undertake not to utilise the Website to do anything unlawful and criminal in nature. You agree to indemnify, defend and hold Tripwerkz and its staff harmless from any loss, liability, claim or demand arising out of or in connection with your access and use of the Website and/or your breach of this Agreement.

The headings used in this Agreement are for convenience only and shall not affect the interpretation of this Agreement.

You shall not assign or purport to assign any of your rights or obligations under this Agreement without the prior written consent of Tripwerkz and any such assignment or purported assignment shall be null and void.

If at any time any provision of this Agreement is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, the remaining provisions of this Agreement shall not be affected or impaired thereby.

No failure on the part of Tripwerkz to exercise and no delay on the part of Tripwerkz in exercising any right hereunder will operate as a release or waiver thereof, nor will any single or partial exercise of any right under this Agreement by Tripwerkz preclude any other or further exercise of it.

This Agreement contains the whole agreement between you and Tripwerkz relating to the subject matter of this Agreement to the exclusion of any terms implied by law which may be excluded by contract and supersedes any previous written or oral agreement between you and Tripwerkz in relation to the matters dealt with in this Agreement.

Hotel bookings

Notwithstanding other terms in this Agreement, the following terms in this section shall apply if you are making a hotel booking.

Hotel Information

Tripwerkz makes every possible effort to visit our hotel partners to ensure that all information, description and photos provided by our hotel partners are as accurate as possible. However, Tripwerkzshall not be liable for the accuracy of any description or information in relation to any hotel and/or their facilities as such information may be temporarily unavailable due to renovation or maintenance works or any other unforeseen circumstances. Tripwerkzshall not be responsible for any disturbance or inconvenience caused to guests nor any accident or loss suffered during their stay with any of the hotel partners.

Rates and Prices

Rates provided on the Website are usually lower than the ratespublished by the hotel partners on their website, and is only available through theWebsite. Most of our rates offered on the Website are nett of all taxes (goods and service taxes), service charge and government taxes. If rates are provided exclusive of taxes, it would be clearly mentioned on our booking page.

Mode of Payment

(A) Pay at hotel

We require your credit card details at the point of booking which will be held as a form of guarantee for your booking and not for the purpose of settling any payment. The guarantee is valid only after we confirm your rooms, and not before. Payment is to be made directly to the hotel partnereither by cash or credit card upon check-in.

Hotels require credit card details in order to guarantee your reservation. As such, we may verify (i.e. pre-authorise) your credit card and send your credit card information directly to the hotel at which your booking is made. We use the "Secure Socket Layer (SSL)" technology for our services in order to safeguard and encrypt your credit card information.

For certain rates or special offers, please note that your credit card may be pre-authorised or charged (with or without any option for refund) upon reservation and confirmation of the booking. Please check the room details thoroughly for any such conditions prior to making your reservation. (For refund, should we mention that should there any refund, the Company will take at least 14/30 days to process it.)

(B) Prepayment at the point of booking

Your credit card will be charged only after the booking is confirmed.

Definition of Amendment

Each of the following constitutes an amendment to a booking:

Shortening of stay is considered an amendment.

A reduction in the number of rooms reserved will be considered an amendment and the cancellation policy as specified on the reservation order form or payment form may apply if late notification is received.

An extension of stay and/or increase in the number of rooms reserved is subject to availability and will be considered an additional/second booking.

A change in reservation from one hotel to another hotel is subject to availability and will be considered a cancellation of the initial booking. The cancellation policy as specified on the reservation order form or payment form will be applied accordingly.

A change of the check-in and checkout period is subject to availability and will be considered a cancellation of the initial booking. The cancellation policy as specified on the reservation order form or payment form will be applied accordingly.

You agree to make your appropriate cancellation at http://hotel.tripwerkz.com/mybooking.aspx?sid=1000&lan=en-US.

You agree to make your appropriate amendment at http://hotel.tripwerkz.com/mybooking.aspx?sid=1000&lan=en-US.

Flight bookings

Notwithstanding other terms in this Agreement, the following terms in this section shall apply if you are making a flight booking.

Passports/Visas/Health Requirements

It is incumbent upon you to ensure that you meet the passport, visa, health requirements for entry into the countries you wish to visit and those through which you do or may transit. Many countries require that your passport should be valid for a period of (minimally) six months from the date of arrival into that country. Tripwerkz.com accepts no liability or responsibility whatsoever if you should be denied boarding or deported due to non-fulfillment of any of the above. Customers are requested to kindly check directly with the country embassies concerned to ensure full compliance of with the relevant Entry Requirements of the countries you will or intend to visit or transit through.

Prices

Unless otherwise stated, prices listed on this site are exclusive of all taxes, including without limitation, Goods and Services Tax (GST), levies, fees, and all other charges together with any fine, penalty or interest payable because of your default. You must pay any amount you are required to pay in full upon demand.

Any booking and ticket issuance is subject to acceptance by Tripwerkz.com and it shall not be held responsible for any error, omission or unforeseen circumstances in relation to any of the above or in relation to any prices or any other information.

General Terms - Flights

All timing shown is in local city times.

Once the booking is confirmed, cancellation may not be allowed or may be subject to cancellation fees.

Local taxes and surcharges in some countries are collected at the departure terminal. These are not included with this purchase.

Prices are not guaranteed until full payment is received and the ticket is issued