Frequently Asked Questions
Do I need to sign up for an account before I can book?
Can I book for my family and friends?
Why is the date/time not available?
Change or Cancellation fees
When will I get the confirmation after I book?
How will I know if my booking is confirmed?
Where can I go to for customer support?
Once I’ve begun my trip, who should I contact for help?
What happens if my booking has been cancelled?
How do I create an account?
I forgot my password. What should I do?
How can I change the language and location settings for my account?
Beware of email scams
Beware of phone scams
Deactivate your account
Is my payment secure?
Will I be charged any transaction fee when booking?
Can I pay by cash?
What types of Credit Cards are accepted?
How old do you have to be to stay at the hotel?
I want a specific room or location? Can I select my choice of bedding?
I want to make changes to my reservation. Will I be charged a fee?
How do I know if I need a Passport and/or Visa for my travel? What are the required documents and forms?
What is the difference between Visa validity and duration?
To apply for a Visa, how long must my Passport be valid?
Does my child need his/her own Passport?
My name has changed and my Passport retains my old name. Do I need to make any changes on my old Passport?
Do the room rates include taxes and additional fees?
What do ``Non-refundable`` and ``Free cancellation`` mean?
Are the room rates per person or per room?
Can I make a booking for a same-day check-in?
Where can I find the cancellation policy?
Why did the room rate change when I was making the booking?
Where can I check my booking details and status?
What if the property doesn't have a record of my booking?
What documents do I need to present at check-in?
If the name printed on my boarding pass is different than what appears on my government ID, will I still be able to fly?
Why are the fares different from other sites?
Types of trips
Why did the fare increase when I tried to book my flight?
Are taxes included in the airfares listed?
What should I do if I am late for my activity?
What should I do if my activity is cancelled due to bad weather or unforeseen circumstances?
Government travel alerts and warnings